About Sunderland Heat Pumps

Ask around Wearside about heat pumps and you will hear everything from "they don't work up north" to "they pay for themselves in a year". Both are wrong, and both survive because buying one is genuinely confusing: prices for the same house vary by thousands, and the reasons stay hidden inside a single figure. The gap between a good design and a lazy one only becomes visible on your first winter electricity bill. We built this site to close that gap before money changes hands, with measured surveys, written design temperatures and quotes broken out line by line.

The process, start to finish

You describe the house, the existing heating and the postcode. A single independent local contractor then visits and measures every room, looks at walls, glazing, exposure and where a cylinder could live, and comes back with the design and the cost in writing. That standard holds for installations, replacements, hybrids, servicing, grant applications and standalone surveys alike.

The rules contractors work to here

• MCS certification, always. Without it there is no £7,500 grant, so it is the first thing checked.
• Heat loss measured room by room to MCS 3005. Floor-area estimates are not design.
• Flow temperature written on the quote. That one figure tells you more about the design than the brand badge does.
• Everything itemised: unit, cylinder, emitters, pipework, electrics, commissioning, each with its own price.
• No means no: a flat with nowhere for the unit, a terrace needing insulation first, a house with no cylinder space. Said plainly, early, in writing.
• Your enquiry goes to one contractor only. It is never circulated.

Who is behind it

The site belongs to 360 Media Works Ltd of Stockton-on-Tees, founded by Simon Hogben. Contractors are checked for MCS status, insurance and references before any enquiry reaches them, and they pay an introduction fee for the work they win. Homeowners are never charged, and the fee is never baked into the quoted price.